NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Veronica Cech on 8 years, 11 months ago in Business, Partnerships & contracts, Business News | by
Summary: Lenovo Provides Single Point of Search with noHold Artificial Intelligence
Lenovo leverages noHold technology as a way for consumers to find the most relevant answers they need in one place; Single Point of Search.
Read more about: Lenovo Uses noHold’s AI to Provide Consumers with a Single Point of Search
Veronica Cech on 9 years, 1 month ago in Business, Partnerships & contracts, Business News | by
Summary: HCL and noHold partner to leverage SAP platform to enhance customer experience for the utility industry
HCL will be attending the SAP for Utility conference in Huntington Beach, CA. At the conference they will be introducing their new customer engagement platform, including a demo of noHold’s Virtual Assistant technology that integrates directly with HCL and SAP’s platform.
Read more about: HCL and noHold Collaborate to Leverage SAP Platform for the Utility Industry
Veronica Cech on 9 years, 2 months ago in Business, Tools & Products, Business News | by
Summary: Flexible Procedure Guidance Evolving the Way AI Understands Humans
noHold announced the release of a new feature that will transform the way humans interact with AI, it is called Flexible Procedure Guidance. This cutting-edge technology expands on the Virtual Assistants ability to simply guide users through a set of static procedures. It takes self-service a step further by intelligently understanding what information is given by end users, providing flexibility to where the conversation begins.
Read more about: noHold Releases Flexible Procedure Guidance Evolving the Way AI Understands Humans
Veronica Cech on 9 years, 5 months ago in Business, Visions & opinions, Business News | by
Summary: Business Process Outsourcers leverage artificial intelligence to revolutionize the call center
noHold’s Call Center Virtual Assistant (CCVA) is revolutionizing the way call center agents interact with customers. Already, thousands of agents are experiencing the benefits CCVA offers. Industry leaders and experts alike agree that Business Process Outsourcers (BPOs) will benefit from introducing automation/artificial intelligence to their call centers.
Read more about: BPOs Begin Leveraging noHold AI to Improve Efficiency in the Call Center
Veronica Cech on 9 years, 6 months ago in Business, Business contests & awards, Business News | by
Summary: Gartner honors noHold with a 2015 'Cool Vendor' title in Business Process Services
noHold, a leader in web based self-service solutions, was named ‘Cool Vendor’ in Business Process Services, 2015, published on April 13 2015. Similar to Gartner’s Magic Quadrants, the ‘Cool Vendor’ series is used to discover emerging innovative SMB vendors with interesting and highly original technology that impact their respective markets in a meaningful way.
Out of the five companies chosen as ‘Cool Vendors’ in the Business Process Services space, noHold was the only Virtual Assistant vendor selected. noHold offers unique capabilities as its platform provides:
Read more about: Gartner Recognizes noHold as a 2015 ‘Cool Vendor’ in Business Process Services
Veronica Cech on 9 years, 7 months ago in Business News | by
Summary: Virtual Assistants and live chat complement each other to improve customer service
Virtual Assistants have to the ability to integrate with live chat, and work together to enhance a company’s customer support options.
noHold’s live chat connectors are a set of open API’s that link noHold Virtual Assistants to any live chat application. The integration of the two provides a way for companies to better support their customers, while getting them most out of their investments.
First, the end user asks the Virtual Assistant a question. The Virtual Assistant will either provide the end user with the correct information (ending the interaction for that customer), or if it does not know the answer, it can provide the option to escalate to a live chat agent. If the latter occurs, the chat log is sent to the live chat agent. This will provide the agent with an understanding of the customer’s need and can address the issue quicker; without the end user having to repeat the problem. Once the live chat agent is available, there is a seamless transition between the Virtual Assistant and live agent within the same interface, improving the experience for the end user.
Veronica Cech on 9 years, 8 months ago in Business, Partnerships & contracts, Business News | by
Summary: ViewSonic continues its 13 year relationship with noHold
noHold, Inc. is excited to share that ViewSonic Corp., a leading global provider of visual solution products, has decided to continue its relationship with noHold. ViewSonic and noHold are dedicated to being innovators and share a passion for creating a cutting-edge customer support experience.
Before Virtual Customer Assistants (also known as Virtual Agents) became popular, customer-centric brands like ViewSonic, were already seeing the need for 24x7 interactive web support. The company launched its first Virtual Assistant on its support site in 2002.
Read more about: ViewSonic Leverages noHold A.I. for Next Generation Customer Service
Mandy Reed on 10 years, 5 months ago in Business, Tools & Products, Business News | by
Summary: Virtual agent technology can enrich your customer experience
A common criticism of automated systems, including intelligent virtual agents, is that they remove human interaction and provide a cold, robot-like experience. So when I came across an article titled The Human Touch of Automation: A Customer Experience Experience, it immediately caught my eye.
Veronica Cech on 11 years ago in Business, Visions & opinions, Business News | by
Summary: Self-service, Virtual Agents help with the Affordable Care Act
Virtual Agents have long been used to reduce the load and cost of the typical call center by encouraging end users to help themselves. During peak seasons, new releases, and in times of the unknown, consumers ask questions that can often be resolved online. Since Virtual Agents have become more popular, the public is more comfortable with using such technologies not only as personal assistants, but to find quick solutions for customer service, support, and shopping.
Veronica Cech on 11 years, 3 months ago in Business, Partnerships & contracts, Business News | by
Summary: noHold empowers the leader in the security industry with interactive and diagnostic Virtual Agent technology
A leader in cloud-based security intelligence solutions, has revamped its customer support program to increase customer satisfaction and improve efficiencies. As this company brings the power of software-as-a-service (SaaS) to Internet security for consumers and businesses, the company is also a pioneer in providing cutting-edge customer support via the cloud, frequently resolving issues before a customer picks up the phone. noHold empowers the leader in the security industry with interactive and diagnostic Virtual Agent technology and Knowledge Management solutions as a part of its program.
Read more about: Customer Spotlight: noHold Enhances Webroot’s Customer Support Program