Chatbots.org Business News

Log-in issues are a growing concern for both companies and consumers. As the use of websites and apps continues to grow, so does our list of passwords. In the article, ‘Average person uses 10 online passwords a day’, the author states that “One in three people are forced to resort to writing them (passwords) down, while another one in three forget them completely.”

BECU, the nation’s fourth-largest credit union, and Next IT, the largest U.S.-based provider of Intelligent Virtual Assistants (IVAs), today announced that BECU has implemented Next IT’s Access Assistant, an online tool designed to help BECU members reconnect to their accounts if they forget their login information or are locked out.

Next IT, a leading provider of intelligent virtual assistants for business, announced that it has reaced a multi-year deal with United Airlines. Next IT will provide a natural, or every-day, language solution to create an exceptional customer experience for travelers using united.com.

The virtual assistant is planned to function much like ‘Alex,’ who was implemented by Continental Airlines in 2009 and has answered over 20 million questions for customers on Continental.com.

On Tuesday, September 13 at 1pm ET, virtual agent developer Next IT will host Conquer Customer Login Issues, a complimentary, educational webinar exploring online account creation and login issues, their effect on the customer experience, and ways that organizations are using technology to empower users to stay connected to their online accounts.

Spike is more than a mascot, he’s an expert. Mobile enhancement puts Gonzaga University’s Bulldog on the cutting edge of customer self-service. Gonzaga University and software company Next IT announced the launch of a Virtual Agent capable of responding to questions over the mobile phone via SMS Text, allowing students to get the answers they need anytime, anywhere.

Gonzaga University’s mascot, Spike, is an online Virtual Agent that answers questions about campus life. And now, thanks to an enhancement in his core technology, he will respond to questions about the university via text message as well.

On the Web or via mobile phone, “Ask Spike” allows users to type-in any questions they have about Gonzaga, just as though they were having a chat with an actual person. Text your questions from your mobile phone to 699247 (MYZAGS) to try it. Spike quickly returns the answer they’re looking for, along with additional links to information that may be of use. He’s knowledgeable about a wide variety of topics, easily answering questions about everything from where to find a bite to eat, how to get in-touch with a community service organization, what time different facilities such as the library open, and more.

Kate is a virtual customer-service representative created to help people visiting the AT&T Premier Store. The Premier Store is where AT&T Business Customers and Individual Responsibility Users can manager their accounts and shop online for great deals on the latest wireless devices, plans and accessories.

Aetna announced the availability of an online assistant to help members who have questions about how to navigate Aetna’s secure member website. “Ann,” Aetna’s personalized, virtual assistant, offers 24-hour support for members who are new to the website or need help logging in. Members receive the same responsive service from Ann that they receive when calling customer service, but without leaving the website. Ann is interactive and easily interprets members’ questions, helping them with the registration process or with recovering forgotten user names or passwords.