Chatbots.org Business News

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced today that the company has been named a semi-finalist in CRM Idol 2012.  Now in its second year, the prestigious award program was founded by author and analyst Paul Greenberg to assist up and coming CRM companies gain visibility in the CRM community, and with key industry influencers.  Primary judges include notable CRM luminaries such as Brent Leary, Esteban Kolsky, Denis Pombriant, Jesus Hoyos, Laurence Buchanan, Mark Tamis and Silvana Buljan.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced that the company’s Chief Marketing Officer (CMO) Pamela Kostka has been chosen to speak at Enterprise 2.0 Boston, the leading conference and expo for social enterprise tools and technologies.

VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that virtual assistants were a key criterion for determining for CRM Web Customer Service. In addition, the report ranks “new and additional customer access channels” as the number one business case driver for WCS deployments.

The intelligent virtual agent (IVA) value proposition is so compelling for both the online consumer and the business provider that leading analyst firm Gartner Research predicts that virtual agents will be the standard technology for customer interactions in two to four years.  The aggressive adoption of IVAs is a consumer led revolution in which an increasingly large generation of users, including but not limited to digital natives, are living in an online world where blogging, texting, tweeting, eCommerce, and social networks are the way of life.  This Web savvy consumer prefers both their personal and business engagements to be conducted online.  The IVA offers a compelling customer experience that aligns with the consumer’s expectations.

By integrating VirtuOz Virtual Agent with their call center, Discountéo, the French equivalent of Best Buy, is able to deliver a compelling digital customer relationship with 100 percent customer resolution.