NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Martín Frascaroli on 10 years, 5 months ago in Business, Visions & opinions, Business News | by
Summary: The power of Virtual Agents in the e-commerce market
According to Visa America Economic Intelligence 2012 Report, in Latin America e-commerce sales are going to get over US$ 69 thousands millions this year and it is expected to pass US$ 100 thousands millions in 2014.
Martín Frascaroli on 10 years, 7 months ago in Business, Visions & opinions, Business News | by
Summary: Customer expectations of being talked back online are higher than in the past: Virtual Agents results
Social networks have created a borderline between how customers and companies communicated in the past and what it is currently happening: from the Facebook and Twitter launch, both actors are able to interact without intermediaries.
Read more about: A big challenge: not making your customer wait online
Martín Frascaroli on 10 years, 7 months ago in Business, Visions & opinions, Business News | by
Summary: Do you know that Virtual Agents are able to improve the customer experience?
Do you know that Virtual Agents are able to improve the customer experience while people are waiting for an answer? This technology understands and interprets customer questions and gives them advice related to the products and services offered, through each company contact point.
Read more about: How to transform client waiting time into sale opportunities
Martín Frascaroli on 10 years, 7 months ago in Business, Visions & opinions, Business News | by
Summary: A simple method for to determining the ROI of a Virtual Agent.
User experience is not a priority for CIOs and most of them don’t know how to estimate the return on investment (ROI) of each new technology put forward. But the customer profile has changed and nowadays people are always online and demand more information from companies. As a result so CIOs should analyze how to improve the customer service.
Read more about: How to determine the ROI of a Virtual Agent solution to Customer Service