IM specialist IMified, the world’s largest hosted instant messaging application development and deployment platform, has been acquired by IVR specialist Voxeo. Voxeo provides standards-focused Unified Communications and Self-Service platforms.
IMified offers a hosted platform that enables the delivery of automated Instant Messaging (IM) services—also known as IM agents or IM bots—that work with leading instant messaging platforms from AOL, Cisco/Jabber, Google, Microsoft, and Yahoo. Over 7,500 developers use IMified’s platform to develop and deliver IM bots supporting customer service inquiries, package tracking, emergency notifications, interactive games, customer surveys, identity verification, and access to Google calendars, Twitter messages and more.
According to Bern Elliot, analyst at Gartner, Inc., “IM is a key, and increasingly ubiquitous, real-time communication channel. It is critical that enterprises consider IM as they build out their next-generation communications channels. IM offers a simple way to increase customer satisfaction, while simultaneously cutting costs and increasing employee productivity.”
“Instant Messaging is a natural extension to voice self-service and is an important piece of any company’s unified communication strategy,” said Jonathan Taylor, Voxeo’s President and CEO. “IMified significantly expands Voxeo’s unified communications offerings with the worlds largest IM application platform and most experienced development team. We look forward to working with the IMified team to launch several exciting new IM features, platforms and services in 2009 and beyond.”
http://blog.imified.com/index.php/2009/05/27/voxeo-acquires-imified/
