noHold announced the release of a new feature that will transform the way humans interact with AI, it is called Flexible Procedure Guidance. This cutting-edge technology expands on the Virtual Assistants ability to simply guide users through a set of static procedures. It takes self-service a step further by intelligently understanding what information is given by end users, providing flexibility to where the conversation begins.
August 18, 2015, MILPITAS, CA – noHold, the leader in Web based self-service solutions, announced the release of a new feature that will transform the way humans interact with AI, it is called Flexible Procedure Guidance. This cutting-edge technology expands on the Virtual Assistants ability to simply guide users through a set of static procedures. It takes self-service a step further by intelligently understanding what information is given by end users, providing flexibility to where the conversation begins.
Take Tim for example; he is using a Virtual Agent to make a flight reservation. If Tim simply stated that he needed to book a flight, the Virtual Agent would come back with a series of fixed questions that go along with booking a flight. (I.e. where are you traveling to/from, what day, etc.) Flexible Procedure Guidance comes into play when Tim says, “I would like to book a flight to San Jose for tomorrow.” With Flexible Procedure Guidance the Virtual Agent analyzes the information given, recognizes that Tim has already answered two of the information fields needed to book a flight, and can start the conversation with only asking for the remaining information needed.
Flexible Procedure Guidance is designed for more than just booking flights. It has the possibility to enrich any Virtual Assistant interaction, including users searching for support. “Technology has become an unavoidable component in helping to deliver quality customer service, yet companies still must maintain a humanistic approach in order to preserve the personalized experiences that cultivate satisfaction and loyalty” (1to1Media). When it comes to creating an exceptional customer experience, understanding the customer is key. Flexible Procedure Guidance empowers companies to provide a sophisticated self-service tool that better understands humans and makes AI as close to human interaction as possible.
“Human interactions are complex and very difficult to simulate, but features like Flexible Procedure Guidance takes us closer to a world where the human spirit is celebrated while conveniently supported by friendly computers.” -Diego Ventura, Founder and CEO of noHold, Inc.
