Top companies in the security software industry are leveraging Virtual Assistants to help protect users from various scams, while diverting thousands of customers away from the call center. 

One scam that has affected millions of people around the world is the Microsoft Impersonation scam. Since circa 2008, con artists have been reaching out to computer owners via telephone pretending to be part of Microsoft’s tech support team calling in regards to an infected computer. While offering fake security software protection for a fee, the hackers also take remote access of the computer to steal personal data.

According to Microsoft, in 2015 alone, over 3 million people will become victims and scammed out of $1.5 billion (ConsumerAffairs). Top security software companies are being proactive in leveraging Virtual Assistants to help educate PC owners about this issue. Metrics collected by noHold Virtual Assistants have (a) confirmed that people are asking about this issue (b) helped Security companies better understand the nature of the problem. More specifically, the Virtual Assistant helped noHold clients in the security software industry:

 Divert thousands of calls away from the call center.
 Provide effective solutions to consumers through their preferred channel.
 Protect thousands of customers from this scam.

“Cyber-attacks are the plague of the Information Age and it is important to band together to resolve this problem.  Our role is to understand how people who are affected by these issues perceive the problem, and give them simple instructions to resolve it,” said Diego Ventura, CEO of noHold, Inc.