IntelliResponse Systems, the leading provider of virtual agent technology solutions that drive profitable online conversations, announced today that TMC has named IntelliResponse as a recipient of the 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982.
The 2012 IP Contact Center Technology Pioneer Award honors companies that have produced an innovative, successful IP contact center product or service.
“Technology is the key to the success of any contact center. This award program acknowledges the achievers in the advancement of contact center technology and distinguishes the best in the IP contact center technology,” said Rich Tehrani, CEO, TMC.
“TMC is pleased to honor IntelliResponse with an IP Contact Center Technology Pioneer Award for bringing superior, groundbreaking technologies to market while providing high quality and advanced applications,” continued Tehrani.
“Some of the best organizations rely on advancements in contact center technology to help drive efficiencies and improve customer service levels,” said Mike Hennessy, Vice President, Marketing at IntelliResponse. “We help our clients take this one step further by equipping organizations with an enterprise virtual agent solution that engages their customers in intelligent, profitable conversations. The solution facilitates immediate, relevant, and engaging customer interactions with the ultimate goal of achieving task completion and information exchange across all channels - web, mobile, or social media, as well as the agent desktop.”
Winners of the IP Contact Center Technology Pioneer Award will be published in the July 2012 issue of Customer Interaction Solutions magazine.
