Tensator is committed to becoming the global leader in the management of the Customer Journey. With holographic projections of virtual boarding agents already greeting passengers at:
London Luton Airport, Birmingham Airport, Bristol Airport, Edinburgh Airport,Dubai Airport and Frankfurt Airport, the global interest in sophisticatedly improved customer travel experience is growing.

When Tensator’ first holographic projections of Holly and Graham were installed in January 2011 at London Luton Airport, passengers approached them with a grain of salt.

During neverending hours, without even a coffee break, Holly and Graham patiently explained airport customers how to prepare for the security search. Eventually, they have proved effective at communicating important information and they contributed to the reduction of the number of customers’ bags that needed to be searched.

Subsequent holographic assistant Lucy arrived in April 2011 at Birmingham Airport. To enhance passengers journey, Lucy welcomed them in the security area, prepared them for security procedures and gave them many important tips.

In July 2011, Bristol Airport decided to invest in this futuristic intelligent solution. Three next-generation virtual assistants were deployed at the Security Search Area and Immigration Hall. They improved passengers flow and reduced waiting and queuing times in these areas, contributing to Amazing Journeys Start Here Bristol Airport ethos.

Three months later, in October 2011, Edinburgh Airport introduced two multi-lingual virtual customer service agents advising waiting passengers in English, Polish, Spanish and Italian. They speeded up passengers flow through the security check areas by using visual props and effective audio messages.

In December 2011, Dubai Airport hired holographic staff members and brought on board four bilingual virtual assistants. They deliver passengers intelligent, real-time, crucial travel information.

Within the same month, Frankfurt Airport became the first airport in Germany to benefit from the advanced virtual assistant technology. Virtual employee of Condor airlines greets the passengers, provides them with useful information on how to use Condor’s self-service check-in kiosks, and therefore helps them to simplify the check-in process.

Today, holographic airport agents are still evolving and advancing. Who knows what they would be like in a few more months?