HCL will be attending the SAP for Utility conference in Huntington Beach, CA. At the conference they will be introducing their new customer engagement platform, including a demo of noHold’s Virtual Assistant technology that integrates directly with HCL and SAP’s platform.

September 10, 2015, MILPITAS, CA – noHold and HCL, a global IT services company, have joined forces on HCL’s new solution, EngageTM, a Customer Engagement and Billing platform targeted for utility companies.

Engage provides utility customers a dynamic online platform with multiple interactive tools designed to deliver a complete customer experience – consistently, accurately, and sustainably. Within this self-service platform users can pay their bills, review usage, set up reminders, and more. Customers can also receive support directly through the Engage portal with noHold’s Virtual Assistant (VA) technology. noHold’s VA integrates with Engage, as well as SAP’s back office tools to create a personalized support experience for each individual. For example, if a user asks the VA about a late fee on a recent bill, the VA can pull up that specific user’s information to provide a completely customized answer, enhancing the customer experience. 

HCL is attending the SAP for Utilities conference in Huntington Beach, California. The conference takes place September 13th-16th. Many industry professionals will be presenting at the conference, including HCL as they introduce Engage, with a special demo of the personalized Virtual Assistant experience.

As per Perzad Avari, Energy & Utilities Director at HCL “Integrating alternate communication channels such as Chat with self-service offers customers the ability to communicate on their preferred channels, which also happens to be low cost, and without any wait time. noHold’s powerful application offers utility companies the means to increase customer satisfaction, whilst lowering cost-to-serve.”

“The ability of a Virtual Assistant to increase First Contact Resolution (FCR) depends in great part by its ability to personalize answers for end users. By integrating the noHold Virtual Assistant with the Engage platform we are able to serve customers with the information that is most pertinent to them. We are delighted to have partnered with HCL on this project that will benefit millions of users.” Diego Ventura, CEO of noHold.