noHold, a leader in web based self-service solutions, was named ‘Cool Vendor’ in Business Process Services, 2015, published on April 13 2015. Similar to Gartner’s Magic Quadrants, the ‘Cool Vendor’ series is used to discover emerging innovative SMB vendors with interesting and highly original technology that impact their respective markets in a meaningful way.

Customer Management BPO has primarily consisted of voice-based services, but according to the Vice President of Gartner Research, TJ Singh, “the adoption of nonvoice multichannel and automated services – such as Web chat, email, SMS, self-service, and social CRM services – is growing significantly.” (Competitive Landscape: Customer Management BPO, 2014 – Making a Difference with Size and Scale in Multichannel, Analytics and Automation, TJ Singh, 14 May 2014). 
To download the full Gartner report titled, “Cool Vendors in Business Process Services, 2015,” .

“You stop being ‘cool’ the moment you say you are ‘cool’, but since it is Gartner saying it, we gladly accept it,” said Diego Ventura, CEO and founder of noHold. “I think that Virtual Assistants can help BPO companies disrupt the typical linear growth associated with this type of business. Virtual Assistants can empower agents to be more efficient and customers help themselves while collecting valuable market insight.”

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