The Teneo digital employee will initially be available on Staatsloterij’s website, answering customers’ questions about the products and services available, in addition to helping people with the process of buying tickets and claiming their winnings.
Artificial Solutions™, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that Staatsloterij, the Dutch state lottery, has chosen the Teneo™ platform to build its new digital employee.
The Teneo digital employee will initially be available on Staatsloterij’s website, answering customers’ questions about the products and services available, in addition to helping people with the process of buying tickets and claiming their winnings. Already fluent in Dutch, thanks to Artificial Solutions’ unique language resources that are available in over 20 languages, Staatsloterij’s digital employee will be fully integrated into the state lottery’s live chat facility.
Artificial Solutions will work in conjunction with Dutch partner Webhelp to assist in the development of the digital employee, after which front line support will be handled by Webhelp. This is made possible by the revolutionary way that the Teneo platform allows business specialists – rather than computational linguists – to rapidly build and maintain natural language applications through intelligent automation.
“Our digital employees help organizations dramatically improve the customer experience, while providing unprecedented business insight, straight from the customer’s mouth,” says Andy Peart, CMO of Artificial Solutions. “We look forward to working closely with Staatsloterij and Webhelp to deliver not just a great online service to their customers, but one that adds value through real-time analysis of customer conversations.”
A Teneo digital employee dynamically interprets, understands and responds to requests for help or information. When installed on a website they eliminate the need for customers to navigate to pages buried deep in complex website structures or search through endless menus. Instead customers can explain what they want in simple, natural language terms – just as if they were talking to a live assistant – and get the right response, every time.
