NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Erwin van Lun on 6 years, 9 months ago in Chatbots.org news, Chatbots.org News | by
Summary: Chatbots.org report that consumers say NO to Chatbot Silos in US and UK. There is a strong need for integration!!
Sponsored by virtual agent vendor eGain, we are proud to present the result of the survey of 3000 consumers we carried out. It reveals that lack of integration with human-assisted service is the biggest pain point in using virtual assistants according to our panel of 3000 consumers. Download the infographics in the png report or as pdf report.
Read more about: An International Chatbots.org Survey: Consumers say No to Chatbot Silos