NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Veronica Cech on 9 years, 3 months ago in Business, Tools & Products, Business News | by
Summary: Connector Allows Users to Leverage Multiple Knowledge Sources from a Single Point of Search
noHold created a new connector that integrates with Lithium Communities to simplify the customer support experience. With a similar goal to optimize efficiency for end users to find support solutions, the connector uses noHold’s Artificial Intelligence (AI) and Lithium’s search to find answers in the discussion boards hosted within a Lithium Community, and returns the results within the noHold Virtual Assistant window. Through the open API connector, companies can leverage a Virtual Assistant that also works in parallel with multiple knowledge sources such as Lithium, Google, Bing, Salesforce, and more; all from one place, Single Point of Search.
Read more about: New noHold A.I. Connector Integrates with Lithium Communities
Erwin van Lun on 9 years, 4 months ago in Business, Tools & Products, Business News | by
Summary: Amazon introduces Amazon Echo 'chatbot named Alexa', a home devices responding to your voice at taking commands
Those who’ve followed this website during the past years, will acknowledge this is a great break through in the advancement of AI conversation technology in our homes: Amazon introduces Echo, a home devices with a build in chatbot named Alexa, responding to your voice and taking all kinds of commands. User can ask for weather reports, set alarms, create to-do lists, and have it play music all via voice command. Alexa can also be used to shop at Amazon. And Alexa is funny!
Amazon’s voice-controlled speaker “Echo” is now available to anyone, and it can be bought for $180. Shipping will begin on July 14.
Read more about: Amazon introduces Amazon Echo ‘chatbot named Alexa’
Veronica Cech on 9 years, 4 months ago in Business, Visions & opinions, Business News | by
Summary: noHold AI captures actionable metrics that turn into qualitative insight on customer intent.
Within the past 12 months, noHold Virtual Assistants have handled over 25 million conversations. During these interactions with the Virtual Assistant, actionable metrics were captured regarding end user behavior. noHold was able to turn these metrics into valuable insight not only for the support organization, but also for product marketing, engineering, sales, and more.
Read more about: noHold A.I. Enables PC Industry Leaders to Transform Issues into Opportunities