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BPOs Begin Leveraging noHold AI to Improve Efficiency in the Call Center
 | by Veronica Cech on 9 years, 5 months ago in Business, Visions & opinions, Business News |
Summary: Business Process Outsourcers leverage artificial intelligence to revolutionize the call center
noHold’s Call Center Virtual Assistant (CCVA) is revolutionizing the way call center agents interact with customers. Already, thousands of agents are experiencing the benefits CCVA offers. Industry leaders and experts alike agree that Business Process Outsourcers (BPOs) will benefit from introducing automation/artificial intelligence to their call centers.
Read more about: BPOs Begin Leveraging noHold AI to Improve Efficiency in the Call Center
Gartner Recognizes noHold as a 2015 ‘Cool Vendor’ in Business Process Services
| by Veronica Cech on 9 years, 6 months ago in Business, Business contests & awards, Business News |
Summary: Gartner honors noHold with a 2015 'Cool Vendor' title in Business Process Services
noHold, a leader in web based self-service solutions, was named ‘Cool Vendor’ in Business Process Services, 2015, published on April 13 2015. Similar to Gartner’s Magic Quadrants, the ‘Cool Vendor’ series is used to discover emerging innovative SMB vendors with interesting and highly original technology that impact their respective markets in a meaningful way.
Out of the five companies chosen as ‘Cool Vendors’ in the Business Process Services space, noHold was the only Virtual Assistant vendor selected. noHold offers unique capabilities as its platform provides:
- noHold Connect (NHC) – allows communication between multiple Virtual Assistants, making it possible for clients to leverage content from partners’ Virtual Assistants.
- Single Point of Search – the ability to search for content from a single repository, even if the solution resides in other systems (i.e. CRM, Knowledge Management, communities)
- Procedural Guidance – using noHold’s Natural Language Processor and Inference Engine to guide users through complex solutions without the creation of scripts.
- Device Connect – the ability to connect to physical devices to retrieve information or perform tasks on the device.
Read more about: Gartner Recognizes noHold as a 2015 ‘Cool Vendor’ in Business Process Services
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