NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Reza Etemad-Sajadi on 10 years, 1 month ago in Business, Market research, Business News | by
Summary: Why do firms use a virtual agent?
8 in-depth interviews have been conducted with the goal to detect the perception of companies using an avatar on their website. This section helped us to develop our understanding of the real world. We classified them from 1 to 8 in order to keep anonymous the name of firms interviewed.
Read more about: How much companies using a virtual agent on their website are satisfied?