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NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
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News about the evolution of conversational agents, virtual agents, chatterbots, brand agents, whatever terminology you prefer. Discover our latest listing of professional chatbot/virtual agent developers
A big challenge: not making your customer wait online
 | by Martín Frascaroli on 11 years, 1 month ago in Business, Visions & opinions, Business News |
Summary: Customer expectations of being talked back online are higher than in the past: Virtual Agents results
Social networks have created a borderline between how customers and companies communicated in the past and what it is currently happening: from the Facebook and Twitter launch, both actors are able to interact without intermediaries.
Read more about: A big challenge: not making your customer wait online
How to transform client waiting time into sale opportunities
| by Martín Frascaroli on 11 years, 2 months ago in Business, Visions & opinions, Business News |
Summary: Do you know that Virtual Agents are able to improve the customer experience?
Do you know that Virtual Agents are able to improve the customer experience while people are waiting for an answer? This technology understands and interprets customer questions and gives them advice related to the products and services offered, through each company contact point.
Read more about: How to transform client waiting time into sale opportunities
MIT Coach can be used for dating, education and public speaking
 | by Erwin van Lun on 11 years, 2 months ago in Agent's perception of humans, Facial coding, Speech recognition, Research News |
Summary: Mach, the intelligent virtual human from MIT can be used for dating, education and public speaking
Mach, the intelligent virtual human from MIT can be used for dating, education and public speaking. How cool is this!!! This definitely shows the future!
Read more about: MIT Coach can be used for dating, education and public speaking
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