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Aetna Introduces ‘Ann’ a Virtual Online Assistant
 | by Jennifer Snell on 14 years, 6 months ago in Agent's perception of humans, Text recognition, Business, RFP's & implementations, Business News |
Summary: Ann Improves the Online Experience and Reduces Call Volume
Aetna announced the availability of an online assistant to help members who have questions about how to navigate Aetna’s secure member website. “Ann,” Aetna’s personalized, virtual assistant, offers 24-hour support for members who are new to the website or need help logging in. Members receive the same responsive service from Ann that they receive when calling customer service, but without leaving the website. Ann is interactive and easily interprets members’ questions, helping them with the registration process or with recovering forgotten user names or passwords.
Read more about: Aetna Introduces ‘Ann’ a Virtual Online Assistant
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