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Astute Solutions Patents Virtual Agent Technology
 | by Erwin van Lun on 16 years, 8 months ago in Agent's Processing, Action tendency, Business News |
Summary: Astute Solutions patented 'RealDialog' that covers automated customer service via an intelligent virtual agent IVA that is trained using customer-agent conversations.
Astute Solutions announced today that the U.S. Patent and Trademark Office (USPTO) issued a Notice of Allowance for the company’s RealDialog patent. The patent covers automated customer service via an intelligent virtual agent that is trained using customer-agent conversations.
Human-assisted support has traditionally provided a higher quality of customer service than machine-assisted support, but it is far more expensive due to labor costs such as high turnover rates, training expenditures and rectifying human errors. To avoid these escalating expenditures, companies are opting to reduce costs by implementing self-service solutions. Self-service, however, can go only so far in rectifying customer issues.
Read more about: Astute Solutions Patents Virtual Agent Technology
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