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English description:
The Virtual Assistant of Allianz helps users find information and solve all kind of questions using their own words, in Natural Language.
Spanish description:
In a particularly competitive market, the insurance company is close to customers and mediators with an innovative and highly effective system. Inbenta, company that develops and distributes specialized software for the interactive management with clients and customers, has been chosen by Allianz Seguros, company that provides insurance and financial services, to expand its customer care system. With a search tool appearance and present in all of the pages of Allianz website (www.allianz.es), Inbentas’ Solution, based in Natural Language, supplies assistance locating the necessary information about products and services offered by Allianz Seguros. In a particularly competitive market, Allianz’ product stand out for its dynamism and adaptation to changes and new necessities experienced by individuals and companies. Increasing its insurance offer with more complete and innovative products and services also requires constant improvement on the method to approach customers and mediators in order to guide them and respond their doubts in a fast and efficient manner in every moment. “The objective in the installation of Inbenta’s Semantic Search Engine was to provide a better service to clients, agents and brokers in order to optimize calls and e-mails that were received in our Call Center” states Miquel Vaquer, Web and General Services Operation Manager of Allianz Seguros.
El Asistente Virtual de Allianz ayuda a los usuarios a encontrar información y resolver preguntas con sus propias palabras, en lenguaje natural.
En un mercado especialmente competitivo, la aseguradora se acerca a clientes y mediadores con un sistema innovador y altamente efectivo a través de un software especializado con apariencia de buscador y disponible en todas las páginas de su portal www.allianz.es, la solución basada en el Lenguaje Natural de inbenta ofrece ayuda para encontrar la información necesaria sobre productos y servicios de Allianz Seguros. En un entorno de mercado especialmente competitivo, los productos de Allianz destacan por su dinamismo y adaptación a los cambios y nuevas necesidades que experimentan tanto particulares como empresas. Ampliar su oferta aseguradora con productos y servicios cada vez más completos y novedosos implica, asimismo, continuar innovando en la manera de acercarse a sus clientes y mediadores para poder orientarles y responder a sus cuestiones de forma eficaz y rápida en cualquier momento. |