NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Online Assistant for National Australia Bank, a $5 billion profit bank ranked by Forbes as one of the top 25 in the world, with almost 200 million web visitors p/a. Went live in 2008 providing support in Credit Cards, Home Loans, Accounts and Internet Banking.
Additional comments by developer MyCyberTwin: When NAB’s CyberTwin went live in 2008, it was the first unrestricted, easy to find, direct-to-public chatbot for a large global bank. NAB started out using a CyberTwin in their credit card division. They quickly realized that their virtual agent, despite the quick build time, was performing at high levels of accuracy (94%) and increasing sales and customer satisfaction significantly. Additionally, the virtual agent was helping customers make complex product purchasing decisions, as well as providing account support for existing customers. In 2009 NAB expanded the solution from credit cards into home loans, in 2010 into email support, and in 2011 into Internet banking, savings accounts and deep personalized account support. In 2009, NAB head of direct channels said to the media ..... "We are very pleased with the technology and will invest and expand it across other areas of the business. With traditional help we never knew if we were solving our customers’ problems but we now have a two-way conversation..... You just don’t get that interactive customer feedback opportunity very often and that has allowed us to significantly improve the content we have online, so we have expanded it and linked it with other applications.” |
i want a repacement gold card i have made over 50 calls i want the card sent to mexico by DHL i have been a nab customwer for over 50 yeats... ar the moment i am very angry at your poor service please advice me by gmail thank you |
I fear you may have to make a 51st call, as you appear to have posted your question on a website about chatbots rather than your bank's site. |
Because of my curcumstances i could not pay the non nab credit card 2 yerars ago ,and they listed me on the bad credit history.. But now i am doing as full time job and i have good earning and saving as well.. But everytime i apply the credit card they just deny me.. I feel so annoyed sometimes.. It was not my intention not to pay the credit card i was literally broke dint used to have enough to pay.. But later on while i contact the credit department ,saying that i will be more than happy to pay this debt.they said either i have to pay all the amount that is. 3800 at a time .. And even though i pay it my name will be on bad credit list.. So it means i never have to chance to get any financial credit from any bank.. Unless i have good earning and committed to pay all charges and fees on time.this is insane |
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