NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
English description:
The Swedish National Tax Board: How to report my income-tax? Ask Erik!
Swedish description:
Once a year, when private persons do their income taxes, the Swedish National Tax Board is answering a large amount of questions regarding the income-tax return and the form. During this period the Interactive Assistant Erik goes online to answer questions about private persons income-tax return. Erik has also marketed e-signatures in collaboration with more than 20 banks, and he is able to hand over technical questions, via chat, to real operators. Erik is seen as a digital co-worker amongst the employees of the Swedish National Tax Board. He has had positive media coverage (TV, radio, newspapers etc.) and he was also awarded as best internal idea at the whole Swedish National Tax Board 2003. (Erik is only online during the two months of tax declaration period)
The Swedish National Tax Board: How to report my income-tax? Ask Erik!
Once a year, when private persons do their income taxes, the Swedish National Tax Board is answering a large amount of questions regarding the income-tax return and the form. During this period the Interactive Assistant Erik goes online to answer questions about private persons income-tax return. Erik has also marketed e-signatures in collaboration with more than 20 banks, and he is able to hand over technical questions, via chat, to real operators. Erik is seen as a digital co-worker amongst the employees of the Swedish National Tax Board. He has had positive media coverage (TV, radio, newspapers etc.) and he was also awarded as best internal idea at the whole Swedish National Tax Board 2003. (Erik is only online during the two months of tax declaration period) Additional comments by developer Artificial Solutions: The client required: The target group of the Swedish National Tax Board consists of 7 million Citizens. This results in a very high volume of calls and Emails during tax filing period. Many of them visit the Swedish National Tax Board Website during the spring, before sending in their income-tax return form. This results in a heavy work load on the customer service, with a lot of repeated questions. The Swedish National Tax Board required easy accessible answers through the Interactive Assistant Erik. How we made it: Interactive Assistant Erik answers questions about private persons income-tax return. Erik has also marketed e-signatures in collaboration with more than 20 banks, and he is able to hand over technical questions, via chat, to real operators. An additional assistant for the "young public" was launched in 2004 as result of the success of Erik. Result: Erik has been used for three periods already and more is to come. The Swedish National Tax Board now, through Erik, learns and evaluates the questions that the customers have. Additional knowledge and functionality have been built in during the years. Erik is seen as a digital co-worker amongst the employees of the Swedish National Tax Board. He has had positive media coverage (TV, radio, newspapers etc.) and he was also awarded as best internal idea at the whole Swedish National Tax Board 2003. |
hi iam sese iam want to make chat with any one these is very greeeeeeeeeeeeeeeeeeeeeeeeat !!!!!!!!!!!! |
Comments
There are 2 comments: