NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Penny
a chatbot / virtual agent representing Verizon
| by Creative Virtual since Oct 2009 in English, Web, Branded conversations, Telecoms & utilities, Text recognition, Avatar, Commercial |
Penny, Verizon’s payroll support agent, answers questions on the internal Verizon Payroll site and is very popular with employees. Surveys rate her performance at 40+ percent call avoidance.
Customer Support Agent
a chatbot / virtual agent representing Verizon
| by Creative Virtual since Sep 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
The Verizon Business V-Person™ is located within the secure log-in area of the site and is personalized for the user. The avatar is based on a photo of a current Verizon employee.
| by NoHold since Aug 2009 in English, Web, Branded conversations, Customer service, Electronics & hardware, Knowledge management, Market research, Text recognition, Avatar, Commercial |
noHold Virtual Agents assist Computershare customers in finding the answers to their questions.
| by noHold since Jul 2009 in English, Web, Branded conversations, Customer service, Electronics & hardware, Text recognition, Faceless, Commercial |
Intelligent Chat helps customers with most D-Link support issues related to products like wireless routers and Boxee Box. Customers can access Intelligent Chat from the Support Page, under additional support options.
Answers
a chatbot / virtual agent representing Blackberry RIM
| by NoHold since Jul 2009 until Feb 2012 in English, Web, Branded conversations, Customer service, Electronics & hardware, Knowledge management, Market research, Telecoms & utilities, Text recognition, Faceless, Commercial |
noHold Virtual Agents assist Blackberry RIM customers in finding the answers to their questions.
Ask CA
a chatbot / virtual agent representing CA Technologies
| by Creative Virtual since May 2009 until Apr 2012 in English, Web, Branded conversations, Customer service, Electronics & hardware, Knowledge management, Text recognition, Picture, Commercial |
CA Technologies’ V-Person™ provides instant online answers 24 hours a day, 7 days a week on the CA Support page. The Ask CA template is sleek and professional, reflecting the tone of the business as well as the company branding. The use of Site Context allows this V-Person to accurately answer queries about five different CA products. Users can easily switch between these products through the dropdown menu located directly above the free text input box.
| by Ecreation since May 2009 in English, Web, Branded conversations, Campaign, Career & education, Text recognition, Faceless, Commercial |
This virtual agent will help students at American universities become familiar with Microsoft Live@edu, a no-charge suite of online communication and collaboration tools for students, staff and alumni. The chatbot facilitates a competition that is part of Microsoft's campaign to promote the company's services for educational institutions. | by NoHold since May 2009 in English, Web, Branded conversations, Customer service, Electronics & hardware, Telecoms & utilities, Text recognition, Faceless, Commercial |
Ask is the virtual assistant of Cincinnati Bell, a leading provider in Wireless, Internet, and Home Phone service. Ask is knowledgeable in all things Cincinnati Bell, including set-up instructions, sales assistance, and troubleshooting.
| by IntelliResponse since Nov 2008 in English, Web, Customer service, Education, learn & lookup, Text recognition, Text synthesis, Picture, Commercial |
Deployed by IntelliResponse, ‘Ask Ray’ is Cape Fear Community College’s online student self-service solution. Ray allows students to ask questions online, therefore instantly providing the answer to students. In addition to answering the question asked, Ray provides a dropdown list of suggested questions, top ten questions and an avenue to further escalate to live help, should the student have the need. You can find Ray on the college’s website and Facebook page.| by IntelliResponse since Nov 2008 in English, Web, Customer service, Education, learn & lookup, Text recognition, Text synthesis, Picture, Commercial |
Scooter, Columbia College’s lively mascot, is the face of self-service for students at Columbia College. Students can ask Scooter a number of questions, and strives to return the one right answer for each respective question. Students can also select questions off the ‘Top 10 Questions’ section, situated on the right hand side of the page. Unlike an FAQ section, the top ten questions are dynamically populated, so they reflect the true top questions students and visitors are asking.
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