Virtual agents / Chatbots
in United States

noHold Virtual Agents assist Computershare customers in finding the answers to their questions.

Intelligent Chat helps customers with most D-Link support issues related to products like wireless routers and Boxee Box. Customers can access Intelligent Chat from the Support Page, under additional support options.

This virtual agent will help students at American universities become familiar with Microsoft Live@edu, a no-charge suite of online communication and collaboration tools for students, staff and alumni. The chatbot facilitates a competition that is part of Microsoft's campaign to promote the company's services for educational institutions.

By adding [email protected] as a contact in Windows Live Messenger, students can begin communicating with the chatbot and participate in the competition. Students will then receive a new question about Live@edu each day until an incorrect answer is received. The student with the longest chain of correct answers is eligible to win a variety of prizes including an Xbox 360. By participating in the contest, students not only have an opportunity to win great prizes, but also gain familiarity with the features of Microsoft Live@edu.

Ask is the virtual assistant of Cincinnati Bell, a leading provider in Wireless, Internet, and Home Phone service. Ask is knowledgeable in all things Cincinnati Bell, including set-up instructions, sales assistance, and troubleshooting.

Deployed by IntelliResponse, ‘Ask Ray’ is Cape Fear Community College’s online student self-service solution. Ray allows students to ask questions online, therefore instantly providing the answer to students. In addition to answering the question asked, Ray provides a dropdown list of suggested questions, top ten questions and an avenue to further escalate to live help, should the student have the need. You can find Ray on the college’s website and Facebook page.

Scooter, Columbia College’s lively mascot, is the face of self-service for students at Columbia College. Students can ask Scooter a number of questions, and strives to return the one right answer for each respective question. Students can also select questions off the ‘Top 10 Questions’ section, situated on the right hand side of the page. Unlike an FAQ section, the top ten questions are dynamically populated, so they reflect the true top questions students and visitors are asking.