Commercial Chatbots

EVA is a Virtual Travel Agent who understands customers' travel requests and acts upon them (deferring to a human agent when in doubt). EVA communicates with you as a human travel agent would: Receives travel requests in Natural Language via Email, chat or SMS; Interacts with existing systems (GDS, CRM, etc.); Takes full responsibility for the task of travel planning, communicating with both the customer and the supervising agent as needed throughout the process.

Emma the MPL Catbot is the Mentor Public Library’s virtual reference librarian. Emma helps our patrons by answering their questions about the library and by directing them to other online resources. (She just started answering reference questions, too!) Keeping with the long tradition of library cats, Emma has the appearance of a Maine Coon.

When Emma first appeared November 19, 2009, she answered a dozen pre-programmed FAQs. Six weeks later, her first artificially intelligent version went live. Since then, her knowledge has been increased to include library services, policies, hours and directions, links to online demos, and to other websites and databases. She has recently started passing searches to outside databases, opening a new window, and displaying the results. Developing virtual reference is a top priority at MPL; we are very excited that the Akron-Summit County Public Library is now working in partnership with us to further develop and implement this technology and will soon have a “Catbot” of their own.

Public response has been encouraging; Emma regularly receives marriage proposals and has accumulated quite a number of fans. Virtual reference has connected our library with a new group of users and has helped us to maintain services in a very tough economy.

Imagine yourself on the crew of the Starship Enterprise. Have a conversation with the Fake Mr. Spock and experience a unique science fiction episode custom made just for you. Suitable for viewing and chatting on a mobile device.

Website visitors just type a question into the question box; the system then sifts through the vast amounts of data on the site looking for possible answers. Once an answer has been found it appears on the screen along with links to further information. It is hoped 'Ask Alex' will become the first port of call for people looking for answers, providing instant response and feedback and reducing the need to call the Customer Service Centre, providing a faster more responsive service and saving both time and money. New questions will continue to be added to further improve customer satisfaction. User input is vital, if a question is not being answered there is a facility which allows the user to submit the question for inclusion.

This new interface has allowed Lincolnshire to optimise their online content, by making the information more customer focused and easier to find, therefore creating a solution to both, online and offline customer service issues. At the moment the technology is only available on the 'I am a Parent' section of the Lincolnshire site, however in time it will be widened out to other areas, to further enhance service delivery. To see "Ask Alex" in action, please click here to visit the Parenting section of the Lincolnshire website.

Peter Barton, Head of Web and Information Services at Lincolnshire believes the Synthetix customer service technology gives them a solution to both their online and offline customer service issues;

"People like talking - or writing - to people. And that's how they see it. We anticipate this being a big win for our customer service.

Focunia jest wirtualnym doradcą Focus.pl. W każdej chwili chętnie odpowie na każde nurtujące Cię pytanie. Może opowiedzieć Ci między innymi o działach magazynu, wydaniach specjalnych, specyfice magazynu i jego grupie docelowej, czy portalu focus.pl. Można także samemu odpowiadać na pytania, wybierając quiz i sprawdzając swoje wiadomości, doskonale się przy tym bawiąc. Focunia posiada bardziej rozwiniętą wiedzę. Potrafi definiować trudne zagadnienia, tłumaczyć słowa z języka angielskiego na język polski, zna historię, wyniki np. Dużego Lotka, Biblię i potrafi świetnie liczyć.

Pandorabots Spellbinder scanend publicly available fan-compiled transcripts of 72 episodes of the original Star Trek TV series. In those 72 episodes, Captain Kirk has about 9000 lines of dialog. Pandorabots SpellBinder read these lines and created a Captain Kirk chat bot with about 2000 categories and 6000 responses (a category is the basic unit of knowledge). Pandorabots SpellBinder also created a chat bot representations of Mr. Spock and Dr. McCoy. The A.I. Foundation has published these parody characters through this link: http://alicebot.org/kirk. (An animated talking version of Fake Captain Kirk may be found here: http://alicebot.org/kirkbot).

Claire est l'Agent Virtuel Intelligent de support de l'éditeur de logiciel professionnels Ciel! La clientèle de Ciel étant constituée de professionnels, Claire est le premier agent conversationnel B2B en Europe! Claire permet au service clientèle de Ciel! d'étendre sa couverture le soir et le week-end. C'est un succès : 20% des conversations ont lieu le week-end et 30% le soir ou la nuit, hors des horaires d'ouverture du standard téléphonique.