NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by Cantoche since Oct 2013 in English, Web, Branded conversations, Customer service, Facial expressions, Gestures, Home & living, Speech synthesis, Text recognition, Animated avatar, Commercial |
Ti Tree Lodge, an Australian residential care, hired a virtual concierge for their Website .| by IntelliResponse since May 2013 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Text synthesis, Avatar, Commercial |
“Ask Olivia” is Optus’ (Australia's 2nd largest telecom provider) virtual agent solution, built to assist Optus’ customers to ask questions online. Branded with an ‘Ask’ feature, clients can ask questions and Olivia will provide the one right answer. If clients have questions that are more personal in nature, Olivia will provide a suggestion for escalation via another channel. Olivia also displays the ‘top trending topics’.
| by Creative Virtual since Mar 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Avatar, Commercial |
Allianz's virtual online assistant Allie can be launched from the company homepage. She is available 24/7 to answer questions about a wide range of insurance products.
Sarah
a chatbot / virtual agent representing MyCyberTwin
| by MyCyberTwin since Sep 2011 until Jun 2014 in English, Web, Branded conversations, Customer service, Facial expressions, Gestures, Proof of Concept, Sales, Text recognition, Video, Commercial |
Sarah was launched in 2011 to act as a concierge on the MyCyberTwin website. Sarah can help customers find out more about MyCyberTwin, recommend products suited to their needs, and engage in meaningful conversational chat.
Catherine
a chatbot / virtual agent representing Chinglish Bilingual Toastmasters Club
| by MyCyberTwin since Aug 2011 until Jun 2014 in English, Web, Branded conversations, Career & education, Customer service, Sales, Text recognition, Video, Commercial |
Catherine is a CyberTwin created by the Chinglish Bilingual Toastmasters Club to live on their website and Facebook page and answer questions about the club and Toastmasters in general.
| by Ecreation since Mar 2011 in English, Web, Branded conversations, Campaign, Clone, Music & radio, Sales, Text recognition, Picture, Commercial |
The chatbot Bieber Buddy is launched to promote Justin Bieber’s “My World Tour” in Australia. To win tickets to his concert, the Bieber Buddy possesses a daily codeword that he will only reveal for half an hour each day. Users who have added the Bieber Buddy to their Windows Live Messenger friendlist receive a notification when the daily codeword is available on weekdays between the hours of 4pm and 7pm. They address the chatbot asking: "What is today's codeword?" The chatbot will also provide a link to the competition entry page. It is also possible to enter the competition by uploading a 30 second videoclip.
Georgie
a chatbot / virtual assistant representing St.George Bank
| by MyCyberTwin since Oct 2010 until Jun 2014 in English, Web, Branded conversations, Customer service, Finance & legal, Sales, Text recognition, Avatar, Commercial |
Georgie went live on St.George bank’s website in 2010, appearing on the Savings and Transaction Account pages and Online Application Form (St.George is a subsidiary of Westpac). Her role is to help customers with their accounts, choosing products and provide guidance throughout the online application form.
Katie
a chatbot / virtual agent representing PayPal
| by Nuance since May 2010 until Dec 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Knowledge management, Text recognition, Trade, Avatar, Commercial |
Katie is one of PayPal's virtual agents deployed across 5 different countries. Katie's mission is to support common customer service issues such as closing an account. Across all 5 geographies, the agents is supporting an average pf 650,000 conversations per month with PayPal customers. Katie provides robust self-service capabilities to PayPal's online savvy customers who prefer sophisticed self service options while simultaneously reducing call center traffic flows.
Sandra
a chatbot / virtual assistant representing MyCyberTwin
| by MyCyberTwin since Feb 2010 until Jun 2014 in English, Web, Branded conversations, Proof of Concept, Text recognition, Animated avatar, Commercial |
Sandra was launched in 2008 to act as a concierge on the MyCyberTwin website. She is now enjoying an early retirement, but is still happy to chat about MyCyberTwin.
Athena
a chatbot representing ThoughtWare Australia
| by MyCyberTwin since Sep 2008 until Jun 2014 in English, Web, Branded conversations, Customer service, Education, learn & lookup, Text recognition, Avatar, Amateur |
Athena is the website guide for ThoughtWare Australia. Her chief purpose is to have conversations with site visitors and direct them to the part of the website that fits their needs. Athena was built entirely in-house by ThoughtWare Australia using the MyCyberTwin platform.
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