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Virtual assistants support customer relations
In this article we present the subject of virtual assistants, which constitute computer applications based on artificial intelligence technologies (such as Natural Language Processing, Computational Linguistics, Speech Synthesis etc.) that are implemented on companies' commercial websites. We present virtual assistants features, and we discuss their important aspects. We point out contribution of virtual assistants in establishing and maintaining customer relations, and we analyze a possibility of modeling business processes using virtual assistants. Finally, we draw conclusions and some open lines about further research on virtual assistants' functioning on electronic markets. Nevertheless we are aware, that this field still requires further research and in-depth studies on virtual assistants and their functioning on electronic markets.On the basis of this paper the following slides Virtual assistants support customer relations and business processes were presented at the 10th International Conference on Information Management organized by University of Gdańsk.
| Download Paper | |
| Full Title | Virtual assistants support customer relations and business processes |
| Year | 2011 |
| Language | English |
| Keywords | virtual assistants, artificial intelligence technologies, Natural Language Processing, Computational Linguistics, Speech Synthesis, virtual assistants features, establishing customer relations, maintaining customer relations, business processes modeling, electronic markets |
| Synonym | Virtual Assistant |
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