Social perception in human-chatterbot interaction
9313
Chatterbot paper
published in 2005
by Antonella De Angeli
in
Agent identity,
Personality,
Cultural awareness,
Life experience,
Knowledge,
Agent's Processing,
Emotion,
Human's perception of Agent,
Emotion,
Societal integration,
Psychology,
Sociology
Imagine a future world where humans and machines will be involved in joint activities requiring social skills. This paper presents an overview of the dawnings of this world, concentrating on
chatterbots – computer programs which engage the user in written conversation – and their users. Driving upon Clark’s theory of Language and the psychological theory of self-categorisation by Turner, it presents an analysis of social reactions to chatterbots and a taxonomy of the technology. The basic assumption of the paper is that chatterbots are special entities which offer new ways of being and relating to others. The action of talking to a machine leads to the affordance in the user, and to the projection in the chatterbots, of new social identities. These identities are the drivers of the interaction and fundamental determinants of social presence.
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