Widdy is the chatbot for Italian bank Widiba. Widdy is a conversational digital employee capable of sophisticated understanding of complex issues who not only helps customers, but is able to continually learn from these interactions. Widiba chose Teneo in order to create an intelligent online assistant that was easy to update with new knowledge and capabilities, that would deliver a high quality of service, and create a positive customer experience.Widdy can help users with every step of their time on the Widiba website, for example taking them through all the stages of opening a new account step-by-step. Should the user suspend this activity and return to it later, Widdy can recognize what steps have already been completed to enable the account to be finalized without wasting the customer’s time. In recent months Widiba has expanded and upgraded its use of the Teneo platform and now, Artificial Solutions’ technology is enabling Widiba to offer predictive help to customers emailing its contact centre via the website, by using natural language understanding to automatically answer the question even before they hit the send button.
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