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We've found 1 research news article and event relevant to the field of humanlike conversational artificial intelligence.
How a virtual agent can attract real customers: A restaurant case study
| by Reza Etemad-Sajadi on May 30, 2013 in Agent's Capabilities, Sales, Research News |
Summary: by R. Etemad-Sajadi, PhD
Research conducted by Ecole hôtelière de Lausanne (EHL) monitored what happened when a virtual agent was introduced to the website of it restaurant ‘Berceau des Sens’. We developed ‘Laura’ with the help of a computer service company named Askom. Laura is able to answer frequently asked questions, such as on menus and prices, making bookings, restaurant location, and opening hours; together with some more tricky queries, such as on children’s or special menus, and parking and Wi-Fi availability.
Read more about: How a virtual agent can attract real customers: A restaurant case study
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