NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Summary: e-Service Journal focuses on a variety of computing and communication technologies.
e-Service Journal provides an important forum for innovative research on the design, delivery, and impact of electronic services via a variety of computing applications and communication technologies. It combines both private and public sector perspectives on electronic services and bridges e-business and e-government.