





NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
![]() |
Ilonka Coenraad is an independent consultant and interim manager in innovative (marketing) communication, customer contact and webcare. She has a broad experience in direct marketing communication, (project) management and corporate communication. She has a passion for innovation, especially digital media and social networks. |