NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Dr. Frans W. Plat is founder of the Dutch Klantinteractie Kenniscentrum, a knowledge portal on Customer (Experience) Management and initiated the Klantinteractie Research Centrum Foundation. The Foundation publishes a.o. quarterly research papers about relevant issues and developments within customer interaction management. |