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NEWS: survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..

People Like Their Virtual Assistants

A recent survey from Nuance indicates that people like their virtual assistants and young people use them more than old people.

While reviewing the survey results, the first key finding that hit me is that 83% of those surveyed agree with my daughter – they prefer a two-way, conversational interaction with their virtual assistant over one-way communication. In other words, people want their virtual assistant to talk back to them. What’s more, 89% of people would like their virtual assistant to be proactive with information of interest and deliver reminders, meaning that people want their virtual assistant to engage in conversations proactively, without being solicited to do so!

Most Popular Use: Ordering Pizza


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