Hi all,
I have a presenation this week to the senior managers of my company who have asked me to investigate chat bots. Whether they could be used as an internal tool to help with the contact centre and operations area. I’m thinking something a png the lines of MIA at the Co-operative bank.
I’ve put together a little introduction and history around chat bots, have also got loads of examples of the ones currently in use.
Just curious if anyone can think of any killrt facts that would swing them towards them. I’m trying to show we could use them to help increase productivity, decrease wait times.
I already have lots of informaiton i’m going to use, but anything extra would be massively appreciated
Thanks all
Matthew