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NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..

Smart quoting and contexting.
 
 

Quoting should be easier. If you select a piece of text and you press quote, this should be added via javascript to the fast reply area.

If you press ‘advanced reply’ your text should be copied into a cookie and the reply form shoud read if there is a fast reply text available.

Actually, what would be even nicer, is that the advanced reply is merged in the thread.

 

 
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