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Virtual agents / Chatbots
in Germany

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Archive March 2017 - Germany

Volkswagen a chatbot / chat bot representing Volkswagen

       by Chatfuel since Mar 2017 in English, Web, Branded conversations, Customer service, Mobility, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Volkswagen Ein virtueller Kundenberater der generelle Fragen zu Volkswagen Car-Net beantwortet.

Jana a chatbot representing Deutsche Post

       by Artificial Solutions since Jan 2013 in English, Web, Customer service, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jana Deutsche Post turned to Artificial Solutions to help them deliver Jana, their chatbot who helps customers with their queries and questions on the Deutsche Post “E-post” service. E-Post is an innovative and secure digital mail handling, forwarding and delivery service which enables customers to securely send and receive mail items online, saving time and money. Naturally, such a service generates questions from new and existing users.

Jana helps both business and residential E-Post customers with all their queries by accessing the main Deutsche Post knowledge base, displaying relevant web pages and more - all in a friendly, conversational style. She is not just a pretty, friendly face though – Jana can recognize that some words have several meanings, like Frankfurt-Main or Frankfurt-Oder; or that in colloquial language, different words have nearly the same meaning, such as ‘postage’ and ‘price’. This enables her to ensure high levels of customer satisfaction and issue resolution.
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